Provide enough context for our on-call engineers to reproduce, prioritize, and unblock you quickly.
We'll follow up using these details.
Select the SLA that best matches the impact.
Production outage or data risk impacting multiple teams.
Major functionality blocked, no workaround available.
Important feature degraded but progress still possible.
Non-blocking questions, polish, or FYIs.
Describe what broke and how it impacts your work.
Drop dashboards, logs, notebooks, or repos so we can investigate faster. Include any relevant links or attachments.
Runbooks, dashboards, or reproduction URLs.
Screenshots, log dumps, or Loom videos.
